Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If item is clearly a manufacturing defect please email a picture of the defect to spintowel customer service at info@spintowel.com. In most cases a replacement product(s) will be sent to you at no charge. At times we would like to have you send the item back for inspection. If this is the case return shipping label will be provided.
To initiate a return, Click Here
  • We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email

  • For international returns (including Canada), customers are responsible for return shipping costs

  • If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through drip accessory. However, you may be able to recover these by contacting your local customs bureau directly.
  • We do not accept exchanges.  Ultimately we are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible. If you are in need of a different item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want.

  • If you received a gift and want to exchange it, please contact info@dripaccessory.com and we can help you out.
  • Please send an email to info@dripaccessory.com. In the body of the email please include your order number, a picture of the damage and a short description of the issue.  We can certainly help you out.
  • No. At the present time we do not offer store credit.
  • Once your return has been shipped back to us, please allow 5-10 business days for the return to be processed at our distribution center. Please allow additional time for international orders.

  • If you return for a full refund, you can expect the refund to hit your bank or credit card account within 3—5 business days after the return has been processed, but processing credit is subject to your bank.

  • You will be notified via email once your return has been processed.
  • At the present time we do not offer custom personalization of drip accessory products.
  • We can try to provide you this service.  Reach out via email at info@dripaccessory.com with your order number, full name and that you would like a gift receipt or personal note.  Provide the details of your note. We will do our very best to accommodate your request.
  • We will apply a promo code after your order has been placed on a case by case basis.  Request needs to sent via email at info@dripaccessory.com within 48 hours of order placement.
  • We do offer an additional discount for orders $500 US dollars or more.  Reach out at info@dripaccessory.com with your request.